Privacy policy

At Ruxley, your privacy isn't just a legal checkbox — it's something we genuinely care about. This policy explains what information we collect, how we use it, and how we keep it safe. By shopping with us, you agree to the practices described below.

What Information We Collect

When you interact with Ruxley, we may collect the following:

  • Personal Information — your name, email address, phone number, and billing/shipping address
  • Payment Information — processed securely through our payment gateway; we never store your full card details
  • Order Information — details about what you purchased, order history, and transaction records
  • Device & Usage Data — browser type, IP address, pages visited, and how you navigate our site
  • Communications — emails or messages you send to our support team

How We Use Your Information

The information we collect is used to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and tracking information
  • Respond to your questions and support requests
  • Improve our website, products, and overall shopping experience
  • Send promotional emails and offers — only if you've opted in
  • Detect and prevent fraud or unauthorized activity

How We Share Your Information

We do not sell, trade, or rent your personal information to anyone. We only share data with trusted third parties who help us run our business, including:

  • Shipping carriers — to deliver your orders
  • Payment processors — to handle transactions securely
  • Email & marketing platforms — to send communications you've agreed to receive
  • Legal authorities — only when required by law

All third parties we work with are held to strict data protection standards.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, keep items in your cart, and understand how visitors use our site. You can disable cookies through your browser settings at any time, though some features may not work as expected.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate data
  • Ask us to delete your personal information
  • Opt out of marketing communications at any time

To exercise any of these rights, simply reach out to us at contact@ruxley.us.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure — we encourage you to keep your account credentials private.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve any disputes.

Children's Privacy

Ruxley is not directed at children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us and we will remove it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review it periodically so you're always in the know.

Questions?

📞 +1 920-950-2605
✉️ contact@ruxley.us
📍 4301 W Wisconsin Ave #135, Appleton, WI 54913, USA
🕘 Mon – Fri, 9:00 AM – 6:00 PM CST